Return Policy Page

Return Policy for Pavithra Gold Ecommerce Website

1. Eligibility for Returns:

We accept returns within 7 days from the date of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Note: Personalized or customized items cannot be returned unless there is a manufacturing defect or damage during shipping.

2. Return Process:

Before returning any product, please contact our customer support team or initiate a return request through your Pavithra Gold account.

Provide the order details, reason for the return, and any relevant supporting documentation or photographs if applicable.

Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.

3. Return Shipping:

The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

We recommend using a trackable shipping method to ensure the safe return of the item.

Any customs or import duties incurred during the return process are the customer's responsibility.

4. Inspection and Refund:

Once we receive the returned item, our quality control team will inspect it for any damage or signs of use.

If the returned item meets our return policy criteria, we will process the refund or exchange.

Refunds will be issued to the original payment method used during the purchase.

Please allow up to 30 business days for the refund to reflect in your account.

5. Non-Returnable Items:

The following items are not eligible for return unless there is a manufacturing defect or damage during shipping:

  • Earrings (due to hygiene reasons)
  • Personalized or customized items
  • Items purchased during clearance sales or promotional events
6. Exchanges:

If you wish to exchange an item for a different size, style, or color, please contact our customer support team to initiate the exchange process.

Exchanges are subject to product availability.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately.

Provide detailed information and supporting photographs of the damaged or defective item.

We will arrange for the return of the item and provide a replacement or issue a refund, depending on your preference and product availability.

Please note that the above return policy is subject to change without prior notice. We recommend reviewing the policy each time you make a purchase from Pavithra Gold.

If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We are here to help!

Thank you for choosing Pavithra Gold. We appreciate your business!

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