Support Policy Page

Support Policy for Pavithra Gold's Ecommerce Website

Contact Information


Live Chat: Available during business hours

Phone: 94470 73515

Support Availability

Support is available during our regular business hours:

Monday to Friday, 9:00 AM - 6:00 PM [Timezone]

Please note that support services are not available on weekends and public holidays.

Types of Support

Technical Support

We provide assistance with technical issues related to our ecommerce website, such as navigation, account setup, product searches, and website functionality.

Order Support

Our team is available to help customers with inquiries related to orders, including order status, tracking, cancellations, and returns.

Product Support

We offer guidance and information regarding our products, including product specifications, sizing, materials, and any other related queries.

Response Time

We strive to respond to all customer inquiries within 24 hours during business days. However, response times may vary depending on the complexity of the issue and the volume of support requests received.

Escalation Process

If a customer feels their issue has not been adequately addressed or resolved, they can request to escalate the matter to a supervisor or manager. Details regarding escalation procedures will be provided upon request.

Limitations of Support

While we make every effort to provide comprehensive support, there are certain areas beyond the scope of our assistance. These include third-party software or services, customer device compatibility, and internet connectivity issues.

Feedback and Suggestions

We welcome feedback and suggestions from our customers to help us improve our services. Customers can provide feedback through the contact channels mentioned above or via our website's feedback form.

Please note that this support policy is subject to change without prior notice. It is the responsibility of the customers to review the latest version available on our website.

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